Global Services Survey picks the best 100 service providers
Global Services magazine, a respected asian outsourcing magazine just released its 100 best IT service providers survey. In its fourth year, the survey is intended to help Chief Information Officers (CIOs) and business heads of major outsourcers identify reliable, innovative and tech saavy partners.
Identifying companies from 17 different countries, 43 companies were from the United States and 29 were headquartered in India. The balance of the companies were from China, Malaysia, Russia, Brazil and Mexico.
The survey looked at ten different categories including IT application services, infrastructure, finance and accounting outsourcing, human resources outsourcing and contract centers. Of the top companies in each of the ten categories, four were from the United States, four from India, one from Mexico and one from China.
India is the main hub for global delivery with 57 percent of the employees engaged in delivery centers in India, followed by 18 percent in the United States.
What does this mean? It means that India is a very large player in the global outsourcing industry with its influence growing. I will post the survey when it is released next month.
While SecureNext is not yet on the list, I can say that it is one of our goals to be a category leader in this survey. I look forward to seeing your comments.
3 Reasons why we are growing…
The US is in the m idst of an economic slowdown. We won’t know whether this is a recession or not till some time has passed. We expected the slowdown to impact our growth projections for 2008 and adjusted our forecast downward. Less than one month into the New Year, we are already made to realize the degree of our mistake.
Instead of adding a couple of programmers in the month of March, we are looking to add 15 more programmers before the end of January.
When everybody seems to be curtailing spending, I am curious as to why so many of our clients are undertaking such investments in the midst of such economic insecurity. I asked several of them ‘why now?’ and their responses were as follows, starting with the most popular responses.
Reasons why our clients are investing in their projects at this point is as follow:
1.) Business is good – Some of our clients are seeing growth in their businesses. Almost all of these clients are technology-related and are competing primarily in the B2C space.
2.) They want to improve their competitive position when the market turns around – This is what I hear from those clients that have been traditionally, very conservative with their investments. Many of these same people say that many of their competitors are having a difficult time in this environment.
3.) Cut costs – For those clients who cite cutting costs are asked if they fired anybody in the United States to go overseas, they tell me that they did not rather are shifting business from higher cost US-based development companies to us. I should note that only two clients had this response.
I spoke with a total of 11 clients. I should note that there are also clients of ours that are being hit pretty hard in the slowdow but overall, many are doing quite well. What are you seeing out there? Let us know.